We are pleased you or someone who cares about you chose our designs for your home or office.Each design is created upon receipt of the order to ensure the quality of the floral piece(s) you have chosen. The normal time-frame from receipt of the order until the order is shipped is 5-7 business days, however, every effort is made to expedite each and every order received.
Please note that many of our items are made with metal picks that hold the flowers in place in the floral foam. For your safety, we ask that you DO NOT REMOVE THE FLOWERS FROM THE CONTAINER OR FOAM THEY ARE IN. These picks are razor sharp and can hurt you if mishandled. FLOWERS ARE NOT SUITABLE FOR HUMAN CONSUMPTION.
Although most of our flowers are natural colors and textures, there are items such as eucalyptus, lemon leaves, magnolia leaves, cedar, juniper, and other assorted greenery, which were treated with dye and glycerin to keep them green and pliable. If exposed to excessive moisture (dampness) they can run and or mold. In order to maintain the quality of the product you receive, please make sure your design is kept out of excessive heat, light and moisture and away from small children and pets.
It is normal to have a few petals come loose in shipping, however, much care has been taken in creating and packing these designs for shipping. Please notify us immediately if your shipment is damaged in any way. If damaged, you must keep the original packaging and boxes in order for us to process the claim. All claims must be made within 3 days of receipt.
Lemon Leaf and Magnolia swags are normally made with two hangers so they may be hung vertically or horizontally. They may also be used as table centerpieces, however, we do recommend using a table runner beneath them to protect your furniture.
We are very proud of our product line and we hope you will be very pleased with your order. If you are, please tell your friends if for any reason you are not, please tell us.
Thank you again for choosing Mountain Flower.
May Love fill your hearts and flowers fill your home.
** In order to help save the environment, we may use recycled packaging materials.